1. OVERVIEW
Thank you for purchasing credits from GramScraper ("we", "us", "our"). This Refund Policy outlines the terms under which refunds may be issued for credit purchases made through our website https://gramscraper.com.
If purchases are available, the payment provider and applicable checkout terms will be identified before payment.
2. CREDIT PURCHASES
GramScraper operates on a one-time credit purchase model. There are no subscriptions, recurring charges, or automatic renewals. You buy credits once and use them at your own pace.
- Credits never expire. Once purchased, your credits remain in your account indefinitely.
- No recurring billing. You will never be charged again unless you make another purchase.
- Credits are non-transferable. Credits cannot be moved between accounts.
3. REFUND ELIGIBILITY
We want you to be satisfied with your purchase. Refunds may be issued under the following circumstances:
Eligible for Refund
- Duplicate charges: If you were accidentally charged more than once for the same purchase.
- Service unavailability: If GramScraper's own infrastructure was significantly unavailable or non-functional for an extended period after your purchase, and you were unable to use your credits.
- Technical errors: If credits were not added to your account after a successful payment, and we are unable to resolve the issue.
Not Eligible for Refund
- Used credits: Credits that have already been consumed through API requests.
- Change of mind: We do not offer refunds simply because you no longer wish to use the service, as credits do not expire.
- Third-party issues: Unavailability, restrictions, or blocks caused by Instagram's platform changes, rate limiting, or data availability are not eligible for refund, even where they significantly limit or disrupt the Services, because reliance on a third-party platform is an inherent and expected risk of this service. This is distinct from the "Service unavailability" ground above, which covers only GramScraper's own infrastructure failures and billing errors.
4. HOW TO REQUEST A REFUND
To request a refund, please contact us within 14 days of your purchase at:
Email: [email protected]
Please include the following information in your request:
- Your account email address
- Date of purchase
- Reason for the refund request
- Any relevant transaction or receipt details
5. REFUND PROCESSING
If your refund request is approved:
- Refunds will be processed through the payment provider used for the purchase to the original payment method.
- Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
- Upon refund, the corresponding credits will be removed from your account.
6. FREE CREDITS
Free credits provided upon account registration are complimentary and carry no monetary value. They are not eligible for refund or cash conversion.
7. CHANGES TO THIS POLICY
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
8. CONTACT US
If you have any questions about this Refund Policy, please contact us at:
GramScraper
[email protected]